Is there a deadline for making a complaint?

Complaints must be received within 6 months of the end of the tenancy.

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Announcement about CEO of Unipol Student Homes
Choosing Student Accommodation After Clearing?

Find advice from the National Code on searching for accommodation after clearing
Responding to Civil Unrest - Guidance for PBSA

Guidance has been produced for PBSA providers in light of the recent civil unrest across the UK,
Tribunal Decisions and Audit Outcomes

Download the codes

Get a full copy of the Codes for buildings owned and managed by educational establishments and non-educational establishments.
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Benefits for students

Find out why you should chose to live in a development covered by the National Codes
Information and Advice on Coronavirus in Student Accommodation for Housing Suppliers
Why we exist

Find out why the Codes were developed and the history behind them
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National Code Complaints Process

If you are having a problem in your accommodation which cannot be resolved directly with your provider then you can make a complaint to the National Code.
Become a member

Find out how to apply to be come a member of the National Codes and how you, your employees and tenants can enjoy the benefits of good standards of housing management and practice.
Training

National Code Online Training
New National Code for Non-Educational Establishments Launched

Find out more about the updates and changes to the National Code for Non-Educational Establishments