The Complaints Tribunal

Known generally as The Tribunal, this is the body which deals with any alleged breach of the Code which doesn’t get resolved through direct contact with the Accommodation Provider, or through the formal involvement of the Complaints Investigator.

The decision of the Tribunal will be regarded as final and possible outcomes could include issuing a warning letter, suspending a building or buildings for a specified period of time or even expelling the member from the National Codes. 

Usually, referrals to the Tribunal are sent initially to the independent Chair, who may either determine the outcome themselves OR ask for the assistance of the Vice-Chairs and the Consortium and owner representatives. Where the Chair believes the matters relating to the complaint constitute a serious breach, then they can convene a meeting of a Full Tribunal.

The Tribunal members meet at least once a year, but more frequently if required to do so.

The Tribunal comprises:

  • the Chair

  • two Vice-Chairs – one with experience of operating PBSA and one who is a current student or sabbatical officer

  • a representative from each of the three members of the Consortium

  • three representatives from the owner community (selected by the CoM)

However, should a Full Tribunal need to be convened, then it would also include the following:

  • one person nominated by the relevant local authority's environmental health department (where the complaint originated from)

  • one person nominated by the relevant local students' union (where the complaint originated from)

  • one person nominated by the relevant education institution (where the complaint originated from excepting that the complaint is not about that body).