Members make a commitment to ensure that:
1.1 their business is pursued in a professional, courteous and diligent manner at all times;
1.2 this Code is used throughout their organisation as a framework for self- assessment, and they will use the outcome of these assessments to continuously improve the services they provide to occupants;
1.3 the manager of each site will complete the online training course within eight weeks of taking up their post;
1.4 all changes of operational management of buildings will be reported to the National Codes Administrator (NCA) by the new operator as soon as possible and, in any event, not later than five days of any change taking place;
1.5 where buildings contain dwellings that are not all within their control, the Member will notify these to the NCA, who will determine whether further consideration is warranted. The Member must have operational control of the whole residential building under management which must be solely or principally occupied by students;
1.6 they will inform the NCA of any branding or operational names that differ from the operating name they have registered under this Code;
1.7 at the point of a change of operational management from one Member to another, relevant documentation relating to the essential day-to-day operations of the building will be transferred. If, for whatever reason this is not possible, the Member will put in place such documentation within 4 weeks. If a longer timescale is needed the Member will report this (within the 4 weeks) to the NCA who may use their discretion to accept a longer timescale.
1.8 Membership involves providing the NCA with the name and contact details of the manager of the building and another person who agree to respond to any enquiry from the NCA or their nominee within five days. The name and company number of the owner must also be provided.