Submit a National Code Complaint Online

All complaints should be raised directly with the Accommodation Provider first. You must be able to provide evidence that you’ve done this. If you’ve been unable to resolve the issue directly with the Accommodation Provider, then you may submit a Complaint to the National Code Complaints Investigator by completing the form below.

The National Code Complaints Process can handle complaints about breaches of the National Code. The National Code cannot make decisions about legal or contractual matters such as Compensation or cancelling tenancy agreements. Please see our FAQs for further information.

We’ll check you’ve raised the complaint directly with your Accommodation Provider first. Then your complaint will be assessed by the National Code Complaint Investigator, who will respond with further guidance.