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Standards You Can Expect

Whilst there are some minor differences in the standards required of members of each of the two ANUK/Unipol National Codes, there are far more similarities. What follows is a summary of the main standards that members of the Codes are held to, but for more details we would advise that you click on the links to the Code documents themselves.

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Professional Behaviour

The Codes expect accommodation providers who are in membership to conduct themselves in a professional and courteous manner at all times. They are also required to notify the Code administrators of changes that they make within their operations within given timescales.

Compliance with Legislation and Regulation

As you might expect, those operating blocks of student accommodation need to meet with a vast range of legislation and regulation, and both Codes reference these throughout. They cover issues such as:

  • equality and diversity

  • consumer rights

  • provision of services

  • Tenant Fees Act

  • Renters Rights Act

  • local authority licensing

  • housing conditions

  • furniture regulations

  • gas safety

  • fire and building safety

  • lift operating regulations

  • deposit protection (where relevant)

Effective Communication with Residents

This is especially the case when residents experience problems with the building and/or its management, and range from ensuring that:

  • repair requests are completed within given timescales

  • any ongoing building works are notified in advance and residents made aware of the impact that this may have on them

  • requests to access rooms/flats are made at least 24 hours in advance (unless there is an emergency)

The Right to Complain

The Codes include complete sections setting out residents’ rights to raise complaints/disputes with the accommodation provider where they believe the relevant Code has been breached. The procedures are the same for both Codes in that they require, in the first instance, a resident to raise matters directly with the provider and allow them time to respond and resolve the matter/s raised. Should they not do so, fail to respond, or dispute the allegation, then the Codes have a mechanism that enables further investigation by a dedicated complaints team. Should the issues still not be resolved following their intervention, then there is a final stage that involves an independent Tribunal body, which would make a final determination on whether a breach had occurred and, if so, what action would be taken with respect to the accommodation provider.