Managers will ensure that:
7.00 A satisfaction survey of the occupants is carried out at least annually, covering both qualitative and quantitative elements including (as a minimum) the following:
Staff responsiveness;
Knowledge that the educational establishment is a member of this Code;
Reporting and rectification of repairs
Level of amenities provided (catering services, internet access, communal areas);
Adequacy of facilities provided (kitchens, laundry, etc;
Student care;
Security;
The environment and sustainability;
Overall levels of satisfaction.
7.01 The results of these surveys are analysed, published, effectively communicated to students and students unions, and used to focus further improvement;
7.02 The educational establishment supplies the following up-to-date information to the NCA (not less than annually) as part of their Code obligations:
For each building:
Name and postal address (with postcode);
Number of storeys;
Number of bed spaces;
Name of the building manager (or equivalent) and contact details (email, postal address and phone number);
Number of bed spaces let by year;
Number of home and international students housed in each building by year.
This information remains confidential to the NCA but will be shared, on a non-identifiable basis, with the Office for National Statistics, the Department for Education and the Ministry of Levelling Up Housing and Communities.