Do I need to do anything before making a complaint?

Before making a complaint to the National Code, you should raise the complaint directly with your Accommodation Provider.  We may ask to see evidence you have done this.  

Your Accommodation Provider will have their own procedure for handling complaints.  You should find this on their website, along with contact details and timescales for responding. 

If you have problems accessing your Accommodation Provider’s Complaints Procedure please get in touch.