Overview Standards are checked through a dual system of self assessment and independent professional verification, undertaken as part of the application process and periodically after that. As well as being the cornerstones of the system for checking standards, self assessment and verification are an integral part of the process by which providers gain membership and maintain it. Applicants complete self assessment questionnaires (SAQs) in which they assess how well they think they meet the various Code standards. Initially the applicant is required to submit an organisational assessment (OSAQ), detailing how they as a provider meet the requirements of the Code. At least one of the applicant's properties would then need to inspected, and the applicant would complete a site assessment (SSAQ) before that occured so that the independent verifier, who undertakes the checks can be sure (or otherwise) that the provider’s claims square with reality before full accreditation is granted. Verification visits focus on the property’s physical condition, how it is managed and customer satisfaction. If the verifier identifies any shortcomings membership of the relevant Code can be refused. If shortcomings are not serious then the provider is given a set time for putting them right. If they don’t meet these undertakings within the agreed timescale then they can be removed from membership . A member’s compliance with the standards set is tested periodically through further verification visits. Again, non-compliance can result in membership being withdrawn.