Advice Available from the National Codes

If you want to discover whether an accommodation provider is a member of these Codes, you can check the list of members; you can also search by development and location.

If you want information about whether a provider is complying with the requirements of the Codes, then you can download a copy of the relevant Code on our website.

If you require any other information about a provider, or if you have questions about the Codes in general, don't hesitate to contact us- a member of the Team will respond and advise on your query

External Help and Advice

There are many external organisations that can assist with legal queries and other housing issues:

Citizens Advice - an National organisation specialising in confidential information and advice to assist people with legal, debt, housing and other problems

Local Council - should your accommodation provider or landlord not be accredited under one of our Codes, your local council may be able to provide further help and assistance

Shelter - a National charity providing free legal advice on housing problems and homelessness. They have a free crisis helpline that is open 365 days a year

Students' Unions - Students' Union at your University may be able to provide guidance via their Advice Service. Their website can usually be found via your University/College website, you can also email [email protected] at the National Union of Students (NUS) to find the contact details for your Union.

Albert Kennedy Trust (AKT) - AKT supports LGBTQ+ young people aged 16/25 in the UK who are facing or experiencing homelessness, and support young people into safe homes.

Stonewall Housing -  a charity offering free housing advice to LGBTQ+ people