Who can complain to the National Code?

The National Code Complaints Process is open to tenants and parents / guardians representing the tenant.  If the complainant is a representative of the tenant, we will require permission in writing from the tenant.   

We can accept complaints from former tenants, however Complaints cannot be submitted more than six months after the end of the tenancy.

The National Code Complaints Process is also open to universities, local authorities, the company secretary of Unipol Student Homes, and the Vice President (Welfare) of NUS (but only in respect of general issues relating to the Codes).