Submit a National Code Complaint online

If you’ve been unable to resolve the issue directly with the Accommodation Provider using their own complaints process then please submit a Complaint to the National Code Complaints Investigator by completing the form below.

You must be able to provide evidence that you have raised the issue directly with your Accommodation Provider.

Please state clearly the section(s) of the Code that has been breached. It may help to speed up a resolution if you also state what outcome you are looking for.

COMPLAINTS UNDER THE NATIONAL CODES ABOUT COVID-19 RELATED RENT REFUNDS

The Codes set an operational deadline for receiving complaints relating to Covid-19 rent refunds relating to the 2019-2020 academic year six months from lockdown on 23rd March 2020 and that took effect at midday on Friday 25th September 2020. No complaints relating to Covid-19 rent refunds for the 2019-2020 or 2020-2021 can now be accepted.

Personal details
Property Details relating to the complaint
Code Breaches

If you have any supporting evidence such as copies of letters/emails, photographs of disrepair, reports from an environmental health officer these should be emailed to [email protected]