If you’ve been unable to resolve the issue directly with the Accommodation Provider using their own complaints process then please submit a Complaint to the National Code Complaints Investigator by completing the form below. You must be able to provide evidence that you have raised the issue directly with your Accommodation Provider. Please state clearly the section(s) of the Code that has been breached. It may help to speed up a resolution if you also state what outcome you are looking for.
If you have any supporting evidence such as copies of letters/emails, photographs of disrepair, reports from an environmental health officer these should be emailed to [email protected]