Unipol Training & Events Programme – Mental Health First Aid Training & the UK Student Accommodation Forum

There are still spaces available on our upcoming event:

UK Student Accommodation Forum – If Students are Here, What are They Doing? Evidence and research on occupancy levels shows that many students will continue to live in their University towns and cities. In this post-exam phase with little teaching, what will they doing, and are Universities and Students Unions’ gearing up to provide events and facilities that will try and replace what these students missed back in in October 2021 – or will this just be informal partying and boredom as term fizzles out?

All UK Student Accommodation Forum events are recorded and uploaded to our website for public viewing after the event has taken place. Recordings of previous events can be accessed on the UK Student Accommodation Forum section of Unipol website.

Unipol Training and Events will shortly be adding some more scheduled Mental Health First Aid (MHFA) courses to the website. However, we can also offer this at a discounted rate for in-house training, for a maximum of 12 delegates per session. If this is of interest, please contact [email protected] for more information.

Complaints Overview

Since the start of 2021, the  National Code has received 164 complaints. With complaints seemingly slowing down, we wish to thank all providers in their efforts made to address concerns raised through the Codes complaints process, and putting significant resource into this area.

Current Complaints Data (2020/2021)
2020	Number of Complaints
July	36
August	26
September	15
October	27
November	22
December	18
2021
January	28
February	79
March	49
April (to 9th)	8
TOTAL	308

More information on complaints data can be found on the National Code website.

Citywide Visits 2021 – Location Confirmed

Following the announcement of the Governments plans for the easing of lockdown, this years City-wide visits in June will take place in Bristol. The visits will focus on a small number of issues selected by the National Codes Team, as opposed to in-depth verifications, which enables the verification teams to visit as many sites as possible over two days. There are 15 Code members currently operating 38 sites in the Bristol area.

National Code Occupancy Levels Research

The National Code has undertaken a secondary piece of research for the Department for Education and the Office for National Statistics on current occupancy levels in PBSA nationally. This information has now been submitted to the Government, and will assist in forming the approach to bringing students back on to campus and face-to-face teaching. We would like to thanks the 15 providers who kindly co-operated with our request for data.

Outcomes of Verification Visits Cycle 2020

We appreciate there is a great deal to prepare for in advance of a Code visit.  For many those visits can result in little or no follow up being required. But where issues are found they all so often fall into just a few categories. The team have collated information covering 2020 and that is summarised below.

Spending a few extra minutes reviewing the areas where it seems there are most likely to be gaps in the information being provided will save you and our verifiers much time. During and after the visit - and so time well spent.

Section Title			SAQ Question/Number	Subject	Number visits Cited	%age Total Visits
Health & Safety
			6.13	Fire safety	92	49
			6.00	Hazards	36	20
			6.32	Legionella	18	18
			6.23	Security plan	33	11
			6.29	Lifts	20	9
			6.34	Waste	17	9
			6.50	Electrical installations	17	8
			6.14	Fire alarm testing	15	8
			6.12	Fire safety provisions	11	6
Total number visits cited					259
Marketing Prior to Letting
			3.16	WiFi bandwidth	22	22
			3.15	WiFi provision	18	10
			3.90	Code membership displayed	13	7
			3.14	WiFi included in price?	13	7
Total number visits cited					66
Tenant Satisfaction
			5.00	Satisfaction survey	22	12
			5.12	Residents aware of Code	14	8
			5.13	Tenants rating of provider	12	6
Total number visits cited					48
During the tenancy
			4.0	HMO licences	16	9
			4.8	No internal fining system	13	7
Total number visits cited					29
Equality & Diversity
			2.3	Staff trained in subject	23	12
Total number visits cited					23
General Requirements
			1.3	Managers completed online training	16	9
Total number visits cited					16

 

Mailing List – Sign up on the National Code Website

To receive the National Code Newsletter notification directly, and for information on upcoming events such as the Student Accommodation Forum, please head to the National Code website, and sign up for our mailing list at the bottom of the page.