Upon applying for membership of the Code, a sample of the provider’s property portfolio is inspected by an independent verifier before full accreditation is granted. Verification visits focus on three key aspects: the property’s physical condition, how it is managed and customer satisfaction. Click here for a more detailed account of how standards are checked through self-assessment and verification.
Once membership of a Code has been granted, a member’s compliance is tested periodically through further verification visits. Serious cases of non-compliance can result in membership being withdrawn. Details of the providers and developments that have been visited since 2018 can be found below.