Complaint outcomes

Click on a link below to open a PDF with notes from upheld complaints.

Latest

Stoney Street LLP
Suspensions Lifted

Two providers previously suspended from the Code have been re-instated
Clever Student Lets
Gloucester

1 Property

Download the codes

Get a full copy of the Codes for buildings owned and managed by educational establishments and non-educational establishments.
Making a complaint

If you are having a problem in your accommodation which cannot be resolved directly with your provider then you can make a complaint to the National Code.
Why we exist

Find out why the Codes were developed and the history behind them
Benefits for students

Find out why you should chose to live in a development covered by the National Codes
Online training course

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Become a member

Find out how to apply to be come a member of the National Codes and how you, your employees and tenants can enjoy the benefits of good standards of housing management and practice.
Why become a member

If you manage accommodation find out what benefits you can get from joining the National Codes
If Things Go Wrong
Annual report

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The complaints process