Complaint outcomes

Click on a link below to open a PDF with notes from upheld complaints.

Student Living (Aston Court, Nottingham)
Campus Living Villages (Bagot Street)

Downing Students (Holbrook House)

Derwent Student (Raleigh Park)
St Edmunds College, Cambridge
Liberty Living (Liberty Court, Leicester)
Homes for Students (Canalside)
Fortis Student Living (Maid Marian House, Nottingham)Tribunal_Outcome_Notes__-_Fortis_(20th_Dec_2018).pdf
Njoy (Carr Mills, Leeds)

Dwell Student
Wilson and Sharpe
Fortis (Chronicle House)
Homes for Students (Landale House)
Mezzino (Chancellor's Court)
Niche Homes (Trinity Halls) 2017 - Update
Niche Homes (Trinity Halls) 2017

Latest

Complaints About Rent Refunds

Some guidance has been issued to Code members about how the Codes' complaints system is operating in respect of such complaints
Late New and Refurbished Developments Protocol

The protocol that Code members are asked to follow with respect to late buildings has recently been updated in anticipation of delays caused as a result of Covid-19 issues.
Student Living Removed from Code Membership

This provider's suspension has been made permanent
Union House Management Ltd

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Information and Advice on Coronavirus in Student Accommodation for Housing Suppliers

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Why become a member

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If Things Go Wrong