Where it has not been possible to resolve complaints through the first two stages of the Codes' complaints procedures (initially by the provider taking direct action or following the intervention of the Codes Complaints Investigator), the matter is referred to an independent Tribunal and the Chair of that body will determine whether the complaint should be upheld or not. Where the complaints is upheld, the Chair will also decide on what sanctions (if any) should be imposed on that Code member as a result.
In addition, the Co-Chairs of the National Codes Audit Panel has powers to suspend individual buildings operated by Code members from membership, and this page also contains details of any such decisions taken.
Details of all upheld decisions taken by the Tribunal and buildings suspensions made by the Audit Panel Co-Chairs are posted onto this page and remain for a period of three years. A link to each decision made in the last three years is given below, along with the date it was made, and these are ordered alphebetically by the name of the Code member. Where the complaint related only to one site operated by that member, then that is also displayed
Date of Decision Code Member (Specific Development)
5th March 2020 Campus Living Villages (Bagot Street, Birmingham)
13th September 2021 Clever Student Lets (Armada House, Plymouth)
2nd August 2021 Collegiate AC (Athena Hall, Ipswich)
17th August 2020 Cotton Mills Management Company (Cotton Mills, Nottingham)
10th September 2019 Derwent Student (Raleigh Park, Nottingham)
12th December 2019 Downing Students (Holbrook House, London)
8th April 2019 Dwell Student (Manchester Student Village)
20th December 2018 Fortis Student Living (Maid Marian House, Nottingham)
16th May 2019 Homes for Students (Canalside, Birmigham)
23rd May 2019 Liberty Living (Liberty Court, Leicester)
5th April 2019 Njoy Accommodation Management (Carr Mills, Leeds)
18th November 2020 Purple Frog and Student Digs Ltd
24th June 2019 St Edmunds College, Cambridge
27th August 2020 Severns Rentals (Radford Mill, Nottingham)
11th May 2020 Student Living (Aston Court, Nottingham)
20th December 2018 Wilson and Sharpe